# Support Channels

To open a service request, you can use one of the four following methods:

## Mattermost
OpenSVC Mattermost channels are available at [https://meet.opensvc.com](https://meet.opensvc.com).

Please request your access via [support@opensvc.com](mailto:support@opensvc.com) if no invitation has been received in your mailbox.

## Tickets
The support website is available at [https://www.opensvc.com](https://www.opensvc.com).

First, you must register for an account on the web portal:
1. Open a browser to [https://www.opensvc.com](https://www.opensvc.com).
2. Click on the **Sign In** link.
3. Click on the **Register** link.
4. Fill in the requested **information** and submit.
5. Contact [support@opensvc.com](mailto:support@opensvc.com) to link your new account to your company support contract.

Once your account is active and linked to a support contract, you can open a service request:
1. Open a browser to [https://www.opensvc.com](https://www.opensvc.com).
2. Login with your email address and password.
3. Click on the **Support** icon, then **Create Ticket**.
4. Fill in the requested information and click **Submit**.
5. You can then modify or view the ticket to complete it with a problem description, error messages, context, and any other information you want to provide.

## Email
Send your request to [support@opensvc.com](mailto:support@opensvc.com).

## Phone
Premium support enabled accounts are presented with a **Call Me Back** button in the web portal support section.
1. Open a browser to [https://www.opensvc.com](https://www.opensvc.com).
2. Login with your email address and password.
3. Click on the **Support** icon, and then the red **Call Me Back** button.
4. Fill in the form with your international phone number and submit.
5. Wait for a support representative to call you back.

> ⚠️ **Warning**:
> Please consider using the callback service only for urgent purposes requiring immediate answers.